Thursday, November 14, 2013
Customer service? More like customer disservice.
Or a problem that you thought had been already resolved, but wasn't?
Granted, mistakes happen. That's why companies have Customer Service departments. I just think companies have different definitions of "service."
Oh to have a dollar for every customer service representative who was flat out incompetent. (I swear, if I have to spell my first and last name for my insurance broker, whom I have been working with for three years now, one more time, I'm going to explode.)
Or those customer service reps who can't actually help you with your problem, even though you know you pressed the right option on the customer support phone tree, and transfer you to someone else, often more than once....
[I have actually had this happen with my credit card company -- not Discover -- and with my digital subscription to my newspaper, which doesn't allow you to cancel your digital subscription online. You have to call -- and then have to go through two different departments, after going through a phone tree.]
Or those customer service -- or tech support -- folks who don't give a f@ck about your problem (or you)...
[Raise your hand if this has happened to you! Though I do somewhat sympathize with those IT help desk guys.]
Though the worst ones, at least to me, or the ones who seem all friendly and helpful -- who cheerfully "Yes, dear" you -- leading you to believe your issue has been resolved. Then days or weeks later you find out the problem hasn't been solved, and you have to go through the process all over again.
So, any of you got beefs with customer service, or the lack thereof? Leave me a comment.